Support

Stuck, found a bug, or have an idea? Email us — a human reads every message.

support@getdyvo.com

Reporting a bug

Include your iPhone model, your iOS version, the version of Dyvo from Profile → Settings → About, and what you were doing when it happened. A screenshot or a screen recording of the moment it went wrong is worth more than any description — and if a specific dive or import is involved, say which one.

An import did not read my logbook properly

Nothing is saved until you tap through the review sheet, so an import that read badly costs you nothing — cancel it and try again.

• Paper pages. Lay the page flat, fill the frame, and avoid a shadow across the fold. Dyvo refuses a page that photographed too poorly to read rather than inventing dives from it, and flags an individual dive whose own section read badly.
• Blank fields. Deliberate. Dyvo rejects a value it cannot believe rather than clamping it to something plausible, because an empty field you fill in is safer than a wrong number you have to spot first. Tap Edit on the row to fill it in.
• A dive is greyed out. Its date could not be read. Set the date on that row and it imports with everything else it did read.
• A file will not open. If it came from iCloud Drive, open it once in the Files app so it downloads to the device, then pick it again.

My dive computer will not connect

Put the computer into its own Bluetooth or upload mode first — most only advertise while you are on that screen — and keep it within a metre or so of the phone. If the model list does not show yours, pick the closest model from the same vendor: a Bluetooth name identifies a vendor, not a model, which is why Dyvo asks once and then remembers. If Bluetooth still finds nothing, exporting a UDDF or FIT file from the manufacturer’s own app and importing that gets the same dives in.

Restoring a purchase on a new iPhone

Dyvo Pro follows your Apple Account. Sign in with the same Apple Account and open the upgrade screen, then tap Restore Purchases. Pro is cached on device, so it survives a cold launch with no network once it has been restored once. Subscriptions themselves are managed in Settings › Apple Account › Subscriptions, and refunds are handled by Apple rather than by us.

Getting my dives out

Open the Logbook tab, tap the … menu in the header and choose Export Logbook — it sits next to import rather than in Settings, because they are the same operation in two directions. It builds two files: a CSV with the complete record, and a UDDF 3.2 file that other dive software reads, depth profiles included. Both are free on every tier, permanently.

Buddy link opens in Safari instead of the app

Make sure Dyvo is installed, then go back to the message and tap the link again. If it still opens Safari, delete and reinstall the app — iOS refreshes its link associations on install.

Stopping a share or removing a buddy

Open any dive’s detail screen to toggle “Share with buddies” off, or remove a buddy from Profile → Dive Buddies — their access ends immediately, because it is enforced by iCloud rather than by the app. To erase everything, use Profile → Settings → Delete Account.

A forecast is missing or says “modelled”

Tides and currents come from a NOAA station when there is one within about 40 km; elsewhere Dyvo falls back to a global station source and then to modelled data, and labels which one you are looking at. Forecasts only reach about seven days out — beyond that the card tells you how many days until there is something to show. A dive with no coordinate has nowhere to look up, so set its position from the dive form.

Reporting a user or objectionable content

Every profile has a report and a block action. Blocking takes effect immediately; reports are reviewed promptly, typically within 24 hours. See the community rules.